Refund Policy

14-Day Money-Back Guarantee

We want you to be completely satisfied with Cookient. If you're not happy with our Service for any reason, we offer a full refund within 14 days of your initial purchase – no questions asked.

Eligibility for Refunds

You are eligible for a full refund if:

• You request a refund within 14 days of your first payment
• This is your first subscription to Cookient

Note: The 14-day guarantee applies to your initial subscription purchase. Subsequent renewal payments are not eligible for refunds under this policy, but you can cancel your subscription at any time to prevent future charges.

Lifetime Plan Refunds

Lifetime plan purchases are also covered by our 14-day money-back guarantee. If you purchase a lifetime plan and request a refund within 14 days, you will receive a full refund.

How to Request a Refund

To request a refund, simply contact us at:

Please include your account email address and the reason for your refund request (optional). We process all refund requests within 5-10 business days.

Refund Processing

Once your refund is approved:

• The refund will be processed through Stripe to your original payment method
• You will receive an email confirmation of your refund
• Depending on your bank, it may take 5-10 business days for the refund to appear
• Your account will be downgraded to free status

Disputes

If you have a billing dispute or believe you were charged incorrectly, please contact us first at [email protected]. We are committed to resolving any billing issues fairly and promptly.

If you initiate a chargeback through your bank or credit card company without first contacting us, your account may be suspended.

Contact Us

If you have any questions about our refund policy, please contact us: